The customer company is a mining services firm with over 14 years of experience, dedicated to providing manufacturing services, component repairs, as well as workshop and ground operations for mining and regional industries. The client needs to lift and repair the crushing equipment and requires expanding the operating area by covering the original simple shed. During our initial communication, Mr. Luis specified the need for a double girder overhead crane to lift and transfer the crushing machines for maintenance.

After thoroughly understanding the customer’s requirements, we promptly provided comprehensive solutions, including a double girder overhead crane and a steel structure workshop. We held video conferences with the customer, discussing container loading, installation, and after-sales issues.

After the video meeting, we confirmed the cooperation via email. In the initial proposal, the steel structure was designed to support a 30 ton double girder overhead crane. We provided both NLH European type overhead crane and QD type double girder crane designs for the customer to compare.

Upon learning that the customer planned to add another bridge crane in the future, we adjusted the size of the steel structure’s columns and supporting beams to meet the new requirements.

Mr. Luis confirmed the second version of the solution after the video conference. After discussing it with the company’s internal management, he decided to purchase an Aicrane AQ-NLH type 30-ton double girder bridge crane and the steel structure for the entire factory building.

The AQ-NLH type crane, our European standard double girder crane, boasts high quality, a maintenance-free design, excellent work performance, and a long service life. Additionally, our extensive experience in steel structure design and manufacturing, along with our cooperative clients in Chile who have purchased workshop steel structure parts from us, further solidified the client’s trust and influenced their final decision.

After receiving the customer’s advance payment, we completed the production of the steel structure and overhead crane within the 45-day timeframe agreed upon in the contract. During production, our customer service team regularly updated the client on the progress with pictures and videos, ensuring the client was very satisfied with our timely service.

We have a dedicated shipment department responsible for equipment delivery and providing customs clearance documents and other related materials. Upon completing production, we coordinated with the customer’s designated freight forwarder to confirm transportation. The overhead crane equipment and steel structure parts were shipped by sea and arrived at the customer’s site smoothly and on schedule.

The 30 ton overhead crane has now been fully installed and commissioned at the maintenance workshop, and the foundation installation of the steel structure has also been completed under our guidance. The 30ton overhead crane operates smoothly, efficiently transferring heavy crushing equipment from one workstation to another safely.

The overhead crane and crane trolley have now been fully tested, operating smoothly and reliably as expected. You can check the following two videos to see the 30-ton overhead crane and European trolley commissioning in the steel structure workshop.

Sales service: Drawing & solution submitted & confirmed (Project Consultant & Technicians).
Production process updated (Customer-service team).
Documents submitted & confirmed (Shipping & Documents team).

After-sales service: Installation manual/video provided (Customer-service team).
Online guidance provided (Customer-service team & After-sales Engineers).
Site guidance provided (After-sales engineers).