Service Concept
YOUR SATISFACTION IS OUR SUCCESS!
After-Sales Service
AIMIX Group has established 8 service networks including more than 60 after-sales service engineers for the overseas market. They all unified management and deployment by the specialized agencies-Customer service center, and establish a detailed customer file. The electrical and mechanical after service engineer`s technical level and skill are fully qualified for the installation, adjustment, commissioning, training, and advice the user`s operators and provide free technical advisory service, etc.
1. Installation and commissioning and the acceptance
We send after-service engineers to help installation, commissioning of the equipment.
Returning visit for each set of equipment after installation by the specialized department.
2. Technical material, warranty, and technical service
We offer the customer training for the operator and maintenance worker, and also provide free technical advisory services.
We supply lifelong service for the equipment.
3. Spare parts service
We offer the original, authentic, quality spare parts for the equipment maintenance.
4. Our service is available at 7*24hours every week.
How to contact us?
If there is any trouble with your machines that bought from us, you can contact us at any time. Our engineers will be glad to help you as soon as possible.
Aimix Group Co., Ltd
E-mail: inquiry12@aicranes.com
Phone: +86 185 6998 5306(Ms.Libby)
Address: Daxue Road, Erqi District, Zhengzhou, Henan, China
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